FAQs
When will my item be dispatched?
We aim to dispatch all orders within 1–2 working days. Once your order is on its way, you’ll receive an email with tracking details so you can keep an eye on your parcel’s journey. Orders with UK express next day delivery (guaranteed delivery before 1pm the next working day) must be placed before 11am. You’ll receive an email notification once your item’s on its way!
Delivery charges
We offer 3 types of delivery...
Standard delivery (Royal Mail tracked 48) arrives within 2-4 working days - £2.95
Express delivery (Royal Mail tracked 24) arrives within 1-2 working days - £4.95
UK Express next day delivery delivered before 1pm the next working day - £9.95.
How do I return an order?
No worries! If you’re not 100% happy with your purchase, just drop us an email at hello@letsmakeanddo.com to get the process started. We offer a hassle-free return policy – simply make sure the item is in its original condition, and we’ll take it from there!
Can I change my order?
Once you’ve placed an order, we work quickly to get it dispatched. However, if you realise you’ve made a mistake, just drop us a message as soon as possible, and we’ll do our best to make any changes before it ships!
Can I cancel my order?
We totally understand that sometimes things change! If you need to cancel your order, please contact us within 24 hours. If your order’s already on its way, we can still help you out with a return once it arrives.
I placed an order but it hasn't arrived, what should I do?
Oh no! We’re sorry your order hasn’t arrived yet. First, check the tracking info in the dispatch email to see where it is. If it’s still missing, don’t worry – get in touch with us at hello@letsmakeanddo.com, and we’ll sort it out together.
Do you offer gift wrap?
Absolutely! We’d be delighted to wrap your order up all pretty for you. Just choose the gift wrap option at checkout, and we’ll make sure it’s ready to wow the recipient.
Where are your online tutorials?
Our online tutorials are super easy to access! When you purchase a kit, you'll find a QR code included in the box. Just scan it with your phone, and you’ll be directed straight to all the helpful guides and videos you need. Happy crafting!
Can I place a bespoke order?
We love bespoke requests! If you’re after something special, drop us a message, and we’ll do what we can to create the perfect product. Let’s make your vision come to life!
Do you sell wholesale?
Yes, we do! If you’re interested in stocking our products or buying in bulk, just get in touch with our team at hello@letsmakeanddo.com for more info on wholesale pricing and terms.